Business Name: QSL GROUP PTY LTD trading as QSL Collective
ABN: 33 154 897 051
Contact Email: info@gslgroup.co

1. Our Commitment to Privacy

At QSL Collective, we understand the sensitivity of the personal information entrusted to us in the course of managing residential rental properties. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our obligations under the Residential Tenancies and Rooming Accommodation Act 2008 (Qld).

This Privacy Policy explains how we collect, use, store, and disclose your personal information, particularly in relation to our property management services.

2. What Personal Information We Collect

In the course of managing rental properties, we may collect:

From Tenants and Applicants:

• Full name, date of birth

• Contact information (phone, email, address)

• Identification documents (e.g. driver’s license, passport)

• Employment details and income information

• Rental history and references

• Bank account or financial details

• Credit history and background check results

• Details of occupants and emergency contacts

• Any maintenance requests or complaints lodged

From Landlords/Property Owners:

• Full name and contact details

• Proof of ownership (e.g. Title Deed)

• Bank account details (for rental disbursements)

• Insurance and property compliance documents

• Tenancy agreements and financial statements

From Tradespeople or Contractors:

• Contact and business details

• Insurance and licensing documentation

• Invoices and service history

3. How We Collect Personal Information

We collect personal information through:

• Rental application forms (digital or paper)

• Property inspections and condition reports

• Tenancy agreements and supporting documentation

• Phone calls, emails, and written correspondence

• Maintenance requests and tradie job orders

• Reference checks with previous landlords and employers

• Public records or government databases (e.g. Titles Office)

We may also use third-party platforms such as:

• Property Tree, PropertyMe, Console Cloud, or other property management software

• 1form or Ignite (realestate.com.au) for rental applications

• TICA or Equifax for tenant database checks

4. Why We Collect Your Information

We collect and use your personal information to:

• Assess tenancy applications

• Prepare and manage tenancy agreements

• Communicate with tenants, landlords, and contractors

• Arrange repairs, inspections, and maintenance

• Process rental payments, bond lodgements, and disbursements

• Comply with legal obligations under tenancy laws

• Maintain property and tenancy records

• Follow up on rent arrears or breaches

• Issue notices or enforce tenancy obligations

• Respond to queries, complaints, or disputes

We may also use non-identifying data to improve our services and processes.

5. Disclosure of Personal Information

We may disclose your information to:

• Property owners/landlords

• Prospective landlords or agents (e.g. for tenancy references)

• Contractors or tradespeople attending the property

• Tenancy authorities (e.g. RTA for bond lodgement and dispute resolution)

• Debt collectors and legal representatives

• Strata managers or building management

• Regulatory or government agencies if required by law

If we outsource services or use cloud-based platforms that may store data offshore, we will ensure that providers meet Australian privacy standards.

6. Data Security

We take reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, or disclosure. This includes:

• Secure storage (both physical files and digital systems)

• Access control and password protection

• Staff confidentiality agreements and training

• Regular backups and security monitoring

If your information is no longer required, we will destroy or de-identify it in accordance with legal requirements.

7. Access and Correction

You have the right to access your personal information and request corrections. To do this, please submit a written request to our Privacy Officer using the contact details below.

We may require identification and will respond within a reasonable time, usually within 30 days.

8. Tenant Databases and Blacklists

As part of our application and tenancy management process, we may check or update information on tenant databases such as TICA or Equifax. You will be notified if we intend to list you on a tenancy database for a breach of your agreement, in accordance with the Residential Tenancies and Rooming Accommodation Act 2008.

9. Marketing and Communications

We may contact you with updates or information relevant to your tenancy or property. For landlords, we may send newsletters or market updates. You can opt out of non-essential communications at any time by contacting us or using the unsubscribe option in emails.

10. Cookies and Online Tracking

If you use our website or online platforms, we may collect anonymous usage data using cookies or analytics tools to improve our online services. You can disable cookies via your browser settings if you prefer.

11. Contact Us

If you have questions about our privacy practices or wish to lodge a complaint, please contact:

Privacy Officer
QSL Collective
Info@qslgroup.co 

We will respond to your enquiry or complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992 | 🌐 www.oaic.gov.au 

12. Policy Updates

This Privacy Policy may be updated from time to time. The most current version will always be available on our website or by request at our office.